Best practices: Meeting customer requirements
Unless you’re in one of those unique businesses with no competitors, your customers are asking you to do more to their order than ever before. Here’s a look at how the best companies are turning customer requirements into a competitive advantage.

best practices articles of the month

• Meet customer requirements and improve your bottom line
  Best-in-class companies are using technology tools to meet customer requirements and turn them to their advantage.
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• Automate and manage customer requirements
  Here are a few examples of how automated materials handling equipment and technology systems can work together to automate and manage some of the most common customer requirements.
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• Who’s your customer?
  Factoring the demands of customers into the profitability equation can be daunting, particularly when those demands do not fit your model for order fulfillment and delivery cost containment
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• How CDW customizes products
  CDW’s Western Distribution Center not only increased speed and productivity, it also efficiently meets the need for customized products.
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other recommended items

• Web-based tool will facilitate product recalls
  The Food Marketing Institute is planning to launch the Product Recall Collaboration Zone, a tool designed to standardize recall announcements.
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• Not-for-profit pallet pool comes ashore
  Modeled on existing European and Canadian pools, this NWPCA –operated program is expected to ease problems associated with damaged pallets.
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• AC drive demand indicates strong automation market
  Robust investments in manufacturing and infrastructure industries worldwide resulted in strong growth this year for the AC drives market.
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• 3PLs define their role in Florida’s pharma supply chain
  A revision to Florida’s drug pedigree law now recognizes the unique role of third party logistics providers.
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blogs

• Warming and salmonella crises hyped?
  Takeaways by Tom Andel , Editor-In-Chief, Modern Materials Handling
  Supply chains are being sullied by our dirty carbon footprints. That’s what the newspapers tell me, anyway. They’re quoting the talking-head environmentalists who make a living being quoted. Many in this quote choir are scientists. But there’s another choir of scientists singing in dissonance.
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• Sex and the green supply chain
  Company Briefings by Bob Trebilcock, Editor at Large, Modern Materials Handling|
  "The green supply chain is a lot like high school sex," says John Clark, the marketing manager for Dematic. “Everyone is talking about it, but not a lot of companies are doing it.”
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• Wanted: Company Relief
  On Your Worst Behavior by Frank, Modern's resident expert on imperfection
  You might ask how a dumb guy like me, who gets into all kindsa trouble on the job, keeps his job. How ‘bout comedy relief?
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